Privacy policy

 

What type of information do we collect?


We may receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also may collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?


When you send us an email, or a message through our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated within this policy.

 

Why do we collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide you with quotes, invoices and answer any queries you may have raised;

  2. To contact you regarding arranging quotes, or for work to take place

  3. To provide our customers and potential customers with ongoing customer assistance and technical support;

  4. To be able to contact customers with general or personalized service-related notices and promotional messages;

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose our site visitors' personal information?


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your name, email address(es), addresses and telephone numbers and any other relevant information will be stored securely on our customer database.

How do we communicate with our customers and site visitors?


We may contact you to notify you regarding your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company’s services. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How can our site visitors' withdraw their consent?


If you don’t want us to process your data anymore, please contact us at hanoushkacollection@gmail.com or write to us at Hanoushka, Flat 18, 8 Draycott Terrace, St Ives, Cornwall, TR26 2EF

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hanoushkacollection@gmail.com or send us mail to: Hanoushka, Flat 18, 8 Draycott Terrace, St Ives, Cornwall, TR26 2EF